Troubleshooting

Troubleshooting

Widget never appears

Check in order:

1. ofb_widget_enabled is on under Settings.
2. The current page ID is not listed in ofb_excluded_post_ids.
3. The browser console for JS errors that might block the inject script.
4. The page isn't using a heavily cached HTML response that strips inline localized vars - clear cache.

Screenshot upload fails

The server validates JPEG/PNG magic bytes and a 2 MB size cap. Common causes:

• Hosting blocks file uploads to wp-content/uploads/ (rare).
• PHP upload_max_filesize is below 2 MB.
• wp-content/uploads/ofb-screenshots/ is not writable.

Check the server error log for an OFB_Screenshot line on upload.

Slack messages are not posting

Verify ofb_slack_webhook matches the URL Slack gave you (no trailing whitespace). Test the webhook with curl from your server - if curl posts succeed but OFeedback does not, your host may block outbound HTTPS, which also breaks wp_remote_post().

Email notifications go to spam

WordPress's default wp_mail() sends from the server's PHP mailer with whatever From: your site is configured for. Use an SMTP plugin or transactional service. The notification recipient list comes from ofb_notify_emails.

"Submit" button does nothing

The widget form submits via AJAX. Open the browser console: a 403 typically means the nonce expired (refresh the page). A 500 means the server-side OFB_Submission::ajax_submit() threw; check WP_DEBUG_LOG or the server error log.