Services
[07] — Services
Maintenance & Support
Your site in expert hands.
A website is not a one-time project. Updates break things, plugins conflict, and traffic spikes happen at midnight. Our maintenance plans keep your site fast, secure, and recoverable.
What you get
- Weekly WordPress core, plugin, and theme updates
- Daily off-site backups with 30-day retention
- Security monitoring and malware removal
- Uptime monitoring with sub-5-minute alerting
- Monthly performance and SEO health report
How it works
Our process.
Phase 01
Onboard
We audit your site, document the stack, and set up monitoring before anything else touches the live environment.
Phase 02
Stabilise
Any known issues, outdated plugins, or security gaps are addressed in the first two weeks.
Phase 03
Maintain
Staged updates, backup verification, and a monthly review call on your schedule.
Phase 04
Support
Priority ticket queue for site changes, content updates, and bug fixes within agreed response windows.
Selected work
Concept projects.
01 / 02
Harvest
Agri Marketplace
Problem
A marketplace with 3,000 registered vendors ran a two-year-old WordPress install. A plugin update took the entire checkout offline for 11 hours during peak harvest season.
Solution
Set up a full staging environment, automated pre-update compatibility checks, daily snapshots with one-click rollback, and 24/7 uptime alerting with a 15-minute response SLA.
Zero in 14 monthsUnplanned downtime
< 12 minutes avgIncident response
8Plugin conflicts caught pre-live
WordPressUptimeMarketplace
02 / 02
MedAxis
Healthcare Platform
Problem
A HIPAA-adjacent healthcare platform had not been updated in 18 months. A penetration test found three critical vulnerabilities in plugins that had published fixes months earlier.
Solution
Immediate remediation of all three vulnerabilities, implementation of a Web Application Firewall, hardened wp-config, disabled XML-RPC, and an ongoing maintenance plan with monthly security scans.
3 → 0Critical vulnerabilities
12,000+WAF blocks/month
RestoredCompliance status
SecurityHealthcareWordPress
Start a project
When did you last test your backup?
We will audit your site for free and show you exactly where the risk sits.