Frequently asked questions
Does OAssist charge per conversation?
No. OAssist is BYOK (bring your own key). You pay your LLM provider (OpenAI, Anthropic, etc.) directly at their published rates. There's no per-conversation markup, no message cap, and no platform fee on inference. The plugin itself is sold on a flat license, not usage.
Which LLM provider should I pick?
It depends on your priorities. For best value at decent quality, OpenAI's gpt-4o-mini or Anthropic's claude-haiku-4-5 are recommended starting points. For maximum quality, gpt-4o or claude-sonnet-4. For lowest latency on tool calls, Groq running Llama 3.3. Switch providers anytime under Models without affecting indexed content or conversation history.
Can OAssist take orders directly?
Not autonomously. The assistant can apply coupons (apply_coupon), guide visitors to the right products (search_products, get_product), and check availability (check_stock), but the actual checkout always runs through WooCommerce's standard flow. This is intentional: payment confirmation, fraud checks, and tax calculation belong to WooCommerce.
How does the assistant handle customer order data?
Tools that touch customer data (get_order_status, track_shipment, get_subscription_status) are scoped authenticated. Logged-in users have access to their own orders only. Guest visitors must provide both the order number and the email used at checkout - the tool verifies the email matches before returning data. Personally identifying information is never sent in the prompt unless required by the tool.
Does it work with my page builder?
The widget is a floating launcher rendered via OAssist_Channel_Site after wp_footer, so it appears on every page regardless of the page builder. Elementor, Bricks, Beaver Builder, Divi - all fine. For inline placement inside a page builder, use the [oassist_inline] shortcode in a text/HTML widget.
Can the assistant be trained on my brand voice?
Yes via Persona tab. Set tone, vocabulary preferences, banned topics, and example responses. These become part of the system prompt. For deeper customisation, edit the prompt template at Persona -> Advanced. All changes are versioned in oas_audit so you can roll back.